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CANCEL, RETURN, REPLACE and SHIPPING INFO
For the custom orders, we do not offer cancalation, return and exchange, but if you need anything please contact us.
You can ask for cancelation for standart sized of products till it ship, after that we can not offer cancelations.
For return a product, there will is some condition for that.
For a damaged or defected product, send us an e mail with an image or video about the problem, then we will start to refund or return process with the informations.
We do not offer exchange.
Our policy has not accept return for used product.
For all return demands please contact us. You need to reach us via support@lilyusabun.com
We offer free shipping over 49 USD.
We produce products by order, so there is a production time, it is 3 business days overall. After we ship, delivery takes 3-6 business days to USA, 2-5 business days to Europian Countries and 3-8 business days to all others, the days are overall.
Sometimes the package delivers with a little bit delay, it is not a common situation, it is a really rare situation, but it may be more frequently at busy times. It is an international shipping, so please have a bit patiance for a few days delay may happen.